Privacy Policy

DVJ Car Service Inc. (d/b/a Rides with Vinny) Last Updated: February 9, 2026

1. Introduction DVJ Car Service Inc., operating as Rides with Vinny ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation services. 

2. Information We Collect We collect information that you provide directly to us when you contact us, request a quote, or book our services:

• Personal Information: Name, phone number, and email address, physical address

• Service Information: Records of inquiries and service requests, appointment details and preferences, pickup and drop-off locations, dates and times of service, service history and feedback

• Payment Information when you make a purchase: Credit card details, Venmo account information (processed securely through our payment processors)

• Communication Data: SMS messages and emails sent through our booking and confirmation system, opt-in records and timestamps for all communication channels

• Non-Personal Information: IP address, browser type, device information, website usage patterns and analytics, cookies and similar technologies

3. How We Use Your Information We use the information we collect to:

• Provide, operate, maintain, and improve our transportation services

• Process your bookings and payments

• Send you service confirmations, reminders, and updates via SMS and email

• Communicate with you about your inquiries and service requests

• Request service reviews and feedback

• Improve our services and customer experience

• Comply with legal obligations

• Enhancing website functionality and user experience

• Ensuring security and fraud prevention

4. How We Share Your Information We do not sell your personal information. We do not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

We may share your information with:

• Service Providers: Third-party vendors that help us operate our business, including our contracted drivers, Google Forms and The Wheel AI (booking and contact systems), SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive, payment processors (Venmo, credit card processing), and Gmail (email communications). All service providers are contractually obligated to maintain confidentiality and security

• Legal Requirements: When required by law, regulation, legal process, or governmental request

• Business Transfers: In connection with a merger, sale, or transfer of company assets. In such cases, your data remains protected under the terms of this policy.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. SMS Communications 

By opting into our SMS messaging services, you agree to receive text messages related to our services, including quote information, appointment confirmations, appointment reminders, customer support, and feedback requests.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in

• We maintain timestamped records of all opt-in actions

• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying "STOP"

• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in

• All opt-out requests are processed immediately

Message Frequency & Content:

• Message frequency varies based on your interactions with our business

• Messages will be directly related to the services you have requested

• We do not send promotional content without specific consent

Help & Support:

• Reply "HELP" for assistance or contact us at vcjmurph@rideswithvinny.com

• Customer support is available during regular business hours

Carrier Information:

• Standard message and data rates may apply

• Carriers are not liable for delayed or undelivered messages

• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

6. Data Security We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior

• Remember your preferences

• Improve website functionality and user experience

• Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

8. Data Retention We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for tax and business purposes.

9. Your Rights Depending on your location, you may have certain rights regarding your personal information, including:

• Access or update the personal information we hold about you

• Deletion of your information (subject to legal retention requirements)

• Opt-out of SMS communications by replying STOP

• Opt-out of marketing emails by clicking "unsubscribe" in our emails

• Request information on how we process your data

• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 14.

10. Children's Privacy Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Third-Party Links Our communications may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

12. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date.

13. California Privacy Rights California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: DVJ Car Service Inc. Email: vcjmurph@rideswithvinny.com Operating in New Jersey.